Where is my order? Answered.
WePickUp is an AI phone agent for online stores. It answers customer calls around the clock, tells verified customers where their order is in Shopify or WooCommerce, cancels an order on request and sends you a summary of every call.
Start free. 60 minutes free, no card needed.
Why online stores dread the phone
Most calls ask the same thing
Where is my order, can I change the address, how do I return this. Each one is quick to answer, and together they take hours of support time every week.
Nobody is watching the phone
A small team cannot staff a phone all day, so calls go to voicemail. A customer who wanted a quick answer gets frustrated and leaves a bad review instead.
Customers are in other time zones
An online store sells while you sleep, and the phone rings then too. The agent answers in 32 languages, at any hour.
Order details are private
Information about an order should only reach the person who placed it. The agent shares order details only with the verified customer.
Example call to Northwind Goods
- Assistant: Hi, you've reached Northwind Goods. I'm an AI assistant. How can I help?
- Caller: Hi, I ordered a jacket last week and it hasn't come.
- Assistant: I can help with that. Could I have the order number and the phone number or email on the order?
- Caller: It's 10482, and the email is sam at example dot com.
- Assistant: Thanks, Sam. Order 10482 shipped on Monday, and the carrier shows it arriving Thursday.
- Caller: Perfect, thank you.
- Assistant: You're welcome. Anything else I can help with?
- Order 10482 found in Shopify
- Customer verified from the order details
- Summary sent to support on Slack
What it does for an online store
Looks up orders
Connects to Shopify or WooCommerce and tells the customer where their order is and what is in it, after checking that the caller is the person who placed it.
Cancels orders on request
When a customer asks to cancel an order, the agent can cancel it in Shopify or WooCommerce and leave a note on the order saying it was cancelled by phone.
Answers your policies
Shipping times, returns, sizing, payment methods and anything else you write down. If a question is not covered, it takes a message instead of guessing.
Passes tricky cases to you
Damaged items, refunds and angry customers can go to a person: it transfers the call to a number you choose, or takes the details and alerts you.
Tells you what customers ask
Every call is summarised and added to a Google Sheet, Airtable or Notion, and sent to Slack, Microsoft Teams, WhatsApp, Telegram, text message or email. Repeated questions show you what to fix on your site.
Connects to your other tools
Logs customers in HubSpot, Salesforce, Pipedrive or GoHighLevel, and reaches thousands of other apps through Zapier, Make and n8n.
Questions from ecommerce and online stores
Which store platforms does it work with?
Shopify and WooCommerce today. You connect your store in the app, and the agent can then look up and cancel orders for the customer who placed them.
How does it know the caller owns the order?
It asks for the order number and checks it against the phone number or email on the order. It shares details only with the verified customer, and not with anyone else who happens to know an order number.
Can it process refunds or returns?
It can explain your return policy and take the details of the request, then pass them to you. It does not issue refunds itself today.
Do I need a phone line for my online store?
You can buy a new number in the app, or forward the number you already have. It works for stores with a support line and for those that simply want a number on the contact page.
Will customers know it is an AI?
Yes. It says so in its first sentence on every call, and it will tell anyone who asks. It never pretends to be a person.
How much does it cost for an online store?
Pay as you go is $0.20 a minute with no monthly fee. A store with steady calls can use Small ($59 a month, 300 minutes included) or Medium ($249 a month, 1,500 minutes included), and large stores can talk to us about Enterprise. Each phone number is $1 a month, and the first 60 minutes are free.
Pricing
- Pay as you go: $0.20 a minute. No monthly fee. Each month you pay for the minutes you used.
- Small: $59 a month. 300 minutes included, then 18 cents a minute.
- Medium: $249 a month. 1,500 minutes included, then 14 cents a minute.
- Enterprise: Custom. Volume pricing, your own terms and a team that sets it up with you.
WePickUp for other kinds of business