Serve the customer in front of you.
WePickUp is an AI receptionist for shops and retail stores. It answers the phone while you serve the person at the counter, answers questions about your hours, what you sell and how to reach you, and sends you a summary of every call.
Start free. 60 minutes free, no card needed.
Why shops struggle with the phone
The customer at the counter comes first
When you are serving someone in person, a ringing phone is a hard choice. Leave it, and you lose a caller. Answer it, and you leave a customer waiting.
Callers ask about stock
Do you have this in my size, do you sell that brand. The agent cannot see your shelves, but it can take the question and the callback number, so you can answer once you are free.
Hours and holiday times change
Calls about opening times around holidays and events add up. The agent gives the hours you set, and you change them in one place.
After-hours enquiries wait for nobody
People call shops at the end of the day to check before they come. An answer that night, even a message taken, keeps the sale from going elsewhere.
Example call to Hollis Hardware
- Assistant: Hi, you've reached Hollis Hardware. I'm an AI assistant. How can I help?
- Caller: Do you have three-inch deck screws in stock?
- Assistant: I can't see live stock from here, but I can pass your question to the team. May I have your name and number?
- Caller: It's Dev, and you have this number.
- Assistant: Thanks, Dev. I've passed it on. Is there anything else I can help with?
- Caller: What time do you close today?
- Assistant: We close at 6 this evening.
- Stock question passed to the team
- Callback number recorded
- Summary sent to the shop by text message
What it does for a shop
Answers the everyday questions
Opening hours, address, parking, the brands and products you carry, returns, gift cards and services. You write the answers, so it says what you would say.
Takes messages for stock questions
Writes down the item, the name and the number, and sends it to your phone, so you can reply as soon as you are free.
Looks up online orders
If your shop also sells online with Shopify or WooCommerce, the agent can tell customers where their order is, after checking they are the person who placed it.
Takes orders for collection as messages
Writes down what the caller wants to reserve and sends it to you to confirm. It does not take payment.
Speaks your customers' language
Answers in 32 languages, including English, French, Spanish, German, Arabic and Russian, which suits shops in busy or tourist areas.
Tells you what happened
A summary of every call goes to WhatsApp, Telegram, text message, Slack, Microsoft Teams or email, so you know who called while you were serving.
Questions from retail stores
Can it check what is in stock?
Not live stock today. It answers from what you have written, such as what you carry, your brands, your hours and your services, and takes a message for the rest. If you sell online with Shopify or WooCommerce, it can look up a customer's order.
Can it take payments?
No. It does not take card payments over the phone. It can take a reservation request and pass it to you to confirm.
What if I run more than one shop?
Use one agent and number for each shop, or share one. Medium includes 5 agents and 5 phone numbers, and larger chains can talk to us about Enterprise.
Can I keep my shop phone number?
Yes. Forward calls from your current number, or bring a number you already own. You can also buy a new number in the app in the US, UK, Canada, France, Germany, Spain, Italy, the Netherlands, Ireland and Australia.
Will callers know it is an AI?
Yes. It says so in its first sentence on every call, and it will tell anyone who asks. It never pretends to be a person.
How much does it cost for a shop?
Pay as you go is $0.20 a minute with no monthly fee, so a quiet shop pays only for the minutes used. A busier shop can use Small ($59 a month, 300 minutes included). Each phone number is $1 a month, and the first 60 minutes are free.
Pricing
- Pay as you go: $0.20 a minute. No monthly fee. Each month you pay for the minutes you used.
- Small: $59 a month. 300 minutes included, then 18 cents a minute.
- Medium: $249 a month. 1,500 minutes included, then 14 cents a minute.
- Enterprise: Custom. Volume pricing, your own terms and a team that sets it up with you.
WePickUp for other kinds of business