Answer "where's my delivery?" every time.
WePickUp is an AI phone agent for delivery businesses: couriers, local and food delivery, grocery and moving companies. It answers customers around the clock, handles status questions and address changes, and passes problems to dispatch.
Start free. 60 minutes free, no card needed.
Why delivery businesses drown in calls
Calls spike when something is late
One late route, one snowy morning, and every customer on it calls at once. Dispatch cannot work the problem and answer the phone at the same time.
The same question, hundreds of times
Where is my order, when will it arrive, can you leave it with a neighbour. Most of these have a quick answer if the information is to hand.
Customers call at all hours
Deliveries run early and late, and customers call when they are home, which is often outside office hours.
Changes need to reach the right person
A new address or a different time window has to get to dispatch quickly. A written summary arrives faster than a voicemail.
Example call to Swift Local Delivery
- Assistant: Hi, you've reached Swift Local Delivery. I'm an AI assistant. How can I help?
- Caller: My package was due this morning. Where is it?
- Assistant: I can check. Could I have the order number and the phone number on the order?
- Caller: It's 20917, and my number is the one I'm calling from.
- Assistant: Thanks. Order 20917 is out for delivery and expected between 1 and 2 this afternoon.
- Caller: Can the driver leave it with my neighbour if I am out?
- Assistant: I'll pass that request to dispatch right now, and they'll confirm with you.
- Order 20917 found, out for delivery
- Request passed to dispatch: leave with neighbour
- Alert sent to dispatch on Slack
What it does for a delivery business
Answers status questions
Looks up orders in Shopify or WooCommerce for the verified customer. If you keep orders in your own system, the agent can ask it for the status through a web address you set up.
Passes requests to dispatch
Address changes, safe-place instructions and time-window requests are written down and sent to dispatch by Slack, Microsoft Teams, WhatsApp, Telegram, text message or email.
Answers your service questions
Delivery areas, cut-off times, prices, what you can and cannot carry, and how to get a quote. You write the answers and it keeps to them.
Hands over to a person
When a caller asks for a human, or the problem is a missing parcel, it can transfer the call to a number you choose.
Speaks your customers' language
Answers in 32 languages, including English, French, Spanish, German, Arabic and Russian, which matters for senders and recipients alike.
Shows you what customers ask
Every call is summarised and can be added to a Google Sheet, Airtable or Notion, so you can see which problems repeat and fix them.
Questions from delivery businesses
Can it track a parcel?
It tells verified customers the status held in Shopify or WooCommerce. If your tracking lives in your own system, it can ask that system through a web address you set up. It does not track vehicles on its own.
Can it change a delivery address or time?
It takes the request, with the customer verified, and passes it to dispatch straight away. It does not change routes itself, and it tells the customer a person will confirm.
Can drivers call it?
Any caller can reach it. For driver calls, tell the agent to take a message and send it to dispatch, or to transfer the call to a number you choose.
What if there are thousands of calls on a bad day?
A spend cap keeps the cost where you want it. When it is reached, new calls pause until next month or until you raise it, and larger operations can talk to us about Enterprise.
Will callers know it is an AI?
Yes. It says so in its first sentence on every call, and it will tell anyone who asks. It never pretends to be a person.
How much does it cost for a delivery business?
Pay as you go is $0.20 a minute with no monthly fee. A busy operation can use Small ($59 a month, 300 minutes included) or Medium ($249 a month, 1,500 minutes included), and fleets can talk to us about Enterprise. Each phone number is $1 a month, and the first 60 minutes are free.
Pricing
- Pay as you go: $0.20 a minute. No monthly fee. Each month you pay for the minutes you used.
- Small: $59 a month. 300 minutes included, then 18 cents a minute.
- Medium: $249 a month. 1,500 minutes included, then 14 cents a minute.
- Enterprise: Custom. Volume pricing, your own terms and a team that sets it up with you.
WePickUp for other kinds of business