Every location, one front desk.
WePickUp is an AI receptionist for businesses with more than one location. Each branch gets its own phone number and agent, with its own hours and address, while you run everything from one account.
Start free. 60 minutes free, no card needed.
Why many locations make the phone harder
Each branch answers differently
One location picks up on the first ring and another lets it ring out. Customers judge the whole business by the worst phone, not the best.
Each branch has its own details
Hours, addresses, services and holiday closures differ by site. Callers need the right answers for the branch they called.
Nobody sees the whole picture
When calls are handled in a dozen places, there is no way to see how many were missed, what people asked, or which branch needs help.
Costs grow without a plan
Adding phone staff to every site adds a salary to every site. A spend cap and shared usage keep the cost of coverage in one place.
Example call to Metro Dental Group, Northside
- Assistant: Hi, you've reached Metro Dental, Northside. I'm an AI assistant. How can I help?
- Caller: What time do you open on Saturdays?
- Assistant: The Northside office is open from 9 to 1 on Saturdays. Would you like to book an appointment?
- Caller: Yes, for a check-up. Are you the one on Market Street?
- Assistant: No, the Market Street office is our Downtown location. Northside is at 18 Birch Avenue. Which would you prefer?
- Caller: Northside is closer. Saturday at 10, please.
- Assistant: Booked for Saturday at 10:00 at the Northside office. Anything else?
- Booked at Northside: Saturday 10:00
- Location confirmed with the caller
- Summary sent to the Northside team on Slack
What it does for a business with many sites
An agent and a number for each location
Give every branch its own phone number and agent, each with its own hours, address and answers. Medium includes 5 agents and 5 numbers, and Enterprise is built for more.
One account for the whole business
See all your calls, summaries and outcomes in one dashboard, instead of asking each branch what happened.
Team roles
Give owners, managers and staff the access that suits each, with two-step sign-in to keep the account safe. Medium includes 15 team members.
A spend cap
Set a limit on what the account can spend each month. When it is reached, new calls pause until next month or until you raise it.
Alerts to the right team
Send summaries and alerts to Slack, Microsoft Teams, WhatsApp, Telegram, text message or email, and log calls in HubSpot, Salesforce, Pipedrive or GoHighLevel.
Hands over to a person
When a caller asks for a human, an agent can transfer the call to a number you choose for that location.
Questions from multi-location businesses
How many locations can I run?
Each location uses an agent and a phone number. Pay as you go and Small include 2 agents and 2 numbers, Medium includes 5 and 5, and Enterprise has custom limits. Talk to sales if you have more locations than that.
Can each location have its own hours and answers?
Yes. Each agent has its own instructions and answers, so a caller gets the hours, address and services of the branch they called.
Can a manager see only their own location?
Team roles control what each person can do in the account. If you need access limited by location, talk to us before you rely on it.
Can I keep the phone numbers my locations already use?
Yes. Forward calls from the current number of each location, or bring numbers you already own. You can also buy new numbers in the app.
Will callers know it is an AI?
Yes. It says so in its first sentence on every call, and it will tell anyone who asks. It never pretends to be a person.
How much does it cost for a multi-location business?
Pay as you go is $0.20 a minute with no monthly fee. Small is $59 a month with 300 minutes included, and Medium is $249 a month with 1,500 minutes included. Enterprise has custom volume pricing. Each phone number is $1 a month, and the first 60 minutes are free.
Pricing
- Pay as you go: $0.20 a minute. No monthly fee. Each month you pay for the minutes you used.
- Small: $59 a month. 300 minutes included, then 18 cents a minute.
- Medium: $249 a month. 1,500 minutes included, then 14 cents a minute.
- Enterprise: Custom. Volume pricing, your own terms and a team that sets it up with you.
WePickUp for other kinds of business