A calm voice for every caller.
WePickUp is an AI receptionist for spas, massage studios and wellness clinics. It answers while your therapists are with clients, books treatments, answers questions about services and prices, and sends you a summary of every call.
Start free. 60 minutes free, no card needed.
Why spas and wellness studios miss bookings
Therapists cannot step out of a treatment
Someone on the table is paying for your full attention, and a ringing phone breaks the calm you sell. The call goes unanswered, and the caller books with a studio that picked up.
People book in their own time
Treatments are often booked in the evening, on a day off or while planning a gift. The first spa to answer, or to offer a slot straight away, gets the booking.
Questions come before bookings
What is the difference between the two massages, how long does a facial take, do you offer couples' rooms. Callers who get clear answers book. Callers who get voicemail move on.
Late changes leave gaps
A cancellation on the day is a lost hour for a therapist. The agent changes the booking and tells you at once, so you can try to fill the slot.
Example call to Willow Day Spa
- Assistant: Hi, you've reached Willow Day Spa. I'm an AI assistant. How can I help?
- Caller: I'd like a 60-minute massage this Friday afternoon.
- Assistant: I have Friday at 2:00 or 4:30 with Mia. Which would you like?
- Caller: 4:30. Is it OK if I want a lighter pressure?
- Assistant: Of course. I'll note a light-pressure massage for Mia. Could I have your name?
- Caller: Hannah Cole.
- Assistant: You're booked, Hannah: a 60-minute massage with Mia on Friday at 4:30. Please arrive ten minutes early.
- Massage booked: Friday 4:30
- Note: light pressure
- Added to Google Calendar
What it does for a spa or wellness studio
Books treatments
Checks your calendar and books massages, facials and other treatments straight into Google Calendar or Outlook, with notes for the therapist. It can move or cancel a booking when a client asks.
Explains your services and packages
Treatment lengths, prices, packages, what to wear and how to prepare. You write the answers once, and it gives them consistently on every call.
Takes gift voucher enquiries
Answers questions about vouchers and takes the buyer's details for your team to follow up. It does not take payments over the phone.
Reminds and follows up
Places reminder calls before appointments and follow-up calls afterwards. Anyone who asks not to be called again is never called again.
Speaks your clients' language
Answers in 32 languages, including English, French, Spanish, German, Arabic and Russian, which suits spas with visitors from abroad.
Tells you what happened
A transcript, summary and outcome for every call, sent to WhatsApp, Telegram, text message, Slack, Microsoft Teams or email, and added to a Google Sheet if you like.
Questions from spas and wellness studios
Can it book a particular therapist?
It books into the calendar you connect. If your team shares one calendar, tell the agent who offers which treatment and put the therapist's name in the booking.
Can it take payments or sell gift vouchers?
No. It answers questions and takes details for your team to follow up. It does not take card payments over the phone.
Does it work with Mindbody, Fresha or Vagaro?
It has no direct link to those apps today. It books into Google Calendar and Outlook and works with Cal.com and Calendly, and other tools connect through Zapier, Make and n8n.
What if a client asks about health conditions?
The agent does not give medical advice. Tell it to take a message for questions about health conditions, injuries or pregnancy, or to pass the call to a member of staff.
Will callers know it is an AI?
Yes. It says so in its first sentence on every call, and it will tell anyone who asks. It never pretends to be a person.
How much does it cost for a spa?
Pay as you go is $0.20 a minute with no monthly fee, so a quiet studio pays only for the minutes used. A busier spa can use Small ($59 a month, 300 minutes included). Each phone number is $1 a month, and the first 60 minutes are free.
Pricing
- Pay as you go: $0.20 a minute. No monthly fee. Each month you pay for the minutes you used.
- Small: $59 a month. 300 minutes included, then 18 cents a minute.
- Medium: $249 a month. 1,500 minutes included, then 14 cents a minute.
- Enterprise: Custom. Volume pricing, your own terms and a team that sets it up with you.
WePickUp for other kinds of business