Never miss a call about a pet.
WePickUp is an AI receptionist for veterinary clinics. It answers while your team is with animals, books check-ups and vaccinations, takes messages and sends you a summary of every call. It does not give veterinary advice.
Start free. 60 minutes free, no card needed.
Why vet clinics miss calls
Hands are full of animals
Holding a nervous dog or assisting in surgery, nobody can answer the phone. Worried owners hang up and try the next clinic.
Worried owners call at any hour
When a pet seems unwell, the owner wants to talk to someone straight away. An answer, even one that points them to your out-of-hours service, is better than a ringing phone.
Routine care needs reminders
Vaccinations and check-ups are easy to forget. The agent places reminder calls so your regular patients come back.
Many calls are practical
Opening hours, food, prescription refills and directions. They fill the line, and a good share can be answered or recorded without a nurse.
Example call to Maple Veterinary Clinic
- Assistant: Hello, you've reached Maple Veterinary Clinic. I'm an AI assistant. How can I help?
- Caller: My dog is due for his vaccinations.
- Assistant: I can book that. What is your dog's name?
- Caller: Rex. He's a four-year-old labrador.
- Assistant: Thanks. We have Monday at 4:00 or Wednesday at 10:30. Which suits you?
- Caller: Monday at 4.
- Assistant: Booked: Rex's vaccinations on Monday at 4:00. Please bring his vaccination record.
- Vaccinations booked: Monday 4:00
- Pet: Rex, labrador, 4 years
- Summary sent to reception by email
What it does for a veterinary clinic
Books appointments
Checks your calendar and books check-ups, vaccinations and consultations straight into Google Calendar or Outlook, with the pet's name and species in the booking.
Answers the practical questions
Opening hours, where to park, what to bring, how to register and what an appointment costs. You write the answers, so it says what you would say.
Takes messages for your team
Prescription refills, test results and questions for the vet are written down with the owner's details and sent to you, rather than answered by the agent.
Reminds owners
Places reminder calls for vaccinations and check-ups, and follow-up calls after a visit. Anyone who asks not to be called again is never called again.
Sends urgent calls where they belong
Tell the agent what counts as urgent. It can transfer those calls to a number you choose, give your out-of-hours clinic's details, or alert you at once.
Tells you what happened
A transcript, summary and outcome of every call, sent to Slack, Microsoft Teams, WhatsApp, Telegram, text message or email.
Questions from veterinary clinics
Does it give veterinary advice?
No. You tell it not to, and it says plainly that it cannot give medical advice about an animal. It takes a message or passes the call to your team.
What happens when a pet is in an emergency?
WePickUp is not an emergency service. You tell your agent what to do with urgent calls: transfer to an on-call number, give the details of your out-of-hours emergency clinic, or send you an alert straight away.
Can it handle prescription refill requests?
It takes the owner's name, the pet and the medicine, and sends the request to your team to approve. It does not authorise anything itself.
Does it connect to my practice management software?
It has no direct link to veterinary practice-management systems today. It books into Google Calendar and Outlook and works with Cal.com and Calendly, and other tools connect through Zapier, Make and n8n.
Will owners know it is an AI?
Yes. It says so in its first sentence on every call, and it will tell anyone who asks. It never pretends to be a person.
How much does it cost for a vet clinic?
Pay as you go is $0.20 a minute with no monthly fee. A busier clinic can use Small ($59 a month, 300 minutes included) or Medium ($249 a month, 1,500 minutes included). Each phone number is $1 a month, and the first 60 minutes are free.
Pricing
- Pay as you go: $0.20 a minute. No monthly fee. Each month you pay for the minutes you used.
- Small: $59 a month. 300 minutes included, then 18 cents a minute.
- Medium: $249 a month. 1,500 minutes included, then 14 cents a minute.
- Enterprise: Custom. Volume pricing, your own terms and a team that sets it up with you.
WePickUp for other kinds of business